Perceived Organizational Support as the Moderator Between Psychosocial Safety Climate and Organizational Citizenship Behaviour Among Nurses

  • Ayesha Tariq National Institute of Psychology, Quaid-i-Azam University, Islamabad
  • Syed Muhammad Imran Bukhari National Institute of Psychology, Quaid-i-Azam University, Islamabad
  • Adnan Adil Department of Psychology, University of Sargodha
Keywords: Psychosocial safety climate, perceived organizational support, organizational citizenship behavior.


Background. Psychosocial Safety Climate (PSC) refers to an organizational atmosphere that is
characterized by mental wellbeing and security of workers. Literature suggests PSC fosters
Organizational Citizenship Behavior (OCB) particularly when employees perceive high degree of
organizational support. Therefore, the present study aimed at empirically testing this proposition
by investigating the moderating role of Perceived Organizational Support (POS) among nurses.
Method. The sample included 86 male and 214 female nurses recruited from different
government and private hospitals of Rawalpindi and Islamabad. Psychosocial Safety Climate
Scale (Hall et al., 2010), Organizational Citizenship Behavior Scale (Lee & Allen, 2002), and
Survey of Perceived Organizational Support (Eisenberger et al., 1997) were used to measure
constructs of the present study.
Results. PSC significantly and positively correlated with OCB and POS. PSC also had a
significant main effect (positive) on OCB, and the interaction of PSC and POS on OCB was also
significant, suggesting that this positive relationship between and OCB was moderated by POS.
Conclusion. Our findings indicated that POS is an important organizational resource for
enhancing the OCB in employees. High degree of organizational support to nurses can influence
positive effect of on their OCB.


Download data is not yet available.

Author Biographies

Syed Muhammad Imran Bukhari, National Institute of Psychology, Quaid-i-Azam University, Islamabad

Assistant Professor

Adnan Adil, Department of Psychology, University of Sargodha

Assistant Professor


Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26, 587-595.
Dollard, M. F. (2012). Psychosocial safety climate: a lead indicator of workplace psychological health and engagement and a precursor to intervention success. In C. Biron, M. Karanika-Murray, & C. C. L. (Eds.), Improving organizational interventions for stress and well-being interventions: Addressing process and context (pp. 77-101). London: Routledge.

Dollard, M. F., & Bakker, A. B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579-599.
Eisenberger, R., Cummings, J., Aemeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500–507.
Faul, F., Erdfelder, E., Buchner, A., & Lang, A. G. (2008). Statistical power analyses using G* Power 3.0: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149-1160.
George, D., & Mallery, M. (2010). Using SPSS for Windows step by step: A simple guide and reference. Boston, MA: Allyn & Bacon.
Grant, A. M., Dutton, J. E., & Rosso, B. D. (2008). Giving commitment: Employee support programs and the prosocial sensemaking process. Academy of Management Journal, 51(5), 898-918.
Hall, G. B., Dollard, M. F., & Coward, J. (2010). Psychosocial safety climate: Development of the PSC-12. International Journal of Stress Management, 17(4), 353-383.
Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford Press.
Idris, M. A., & Dollard, M. F. (2011). Psychosocial safety climate, work conditions, and emotions in the workplace: A Malaysian population-based work stress study. International Journal of Stress Management, 18(4), 324-347.
Idris, M. A., Dollard, M. F., Coward, J., & Dormann, C. (2012). Psychosocial safety climate: Conceptual distinctiveness and effect on job demands and worker psychological health. Safety Science, 50(1), 19-28.
Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Perceived organizational support as a moderator in the relationship between organisational stressors and organizational citizenship behaviors. International Journal of Organizational Analysis, 21(3), 313-334.
Jebeli, M. J., & Etebarian, A. (2015). Perceived organizational support and organizational citizenship behavior. MAGNT research report, BRIS Journal of Advances S & T, 3(4), 153-158.
Karasek, R. A., & Theorell, T. (1990). Health work. New York: Basic Book.
Kim, K. Y., Eisenberger, R., & Baik, K. (2016). Perceived organizational support and affective organizational commitment: Moderating influence of perceived organizational competence. Journal of Organizational Behavior, 37(4), 558-583.
Law, R., Dollard, M. F., Tuckey, M. R., & Dormann, C. (2011). Psychosocial safety climate as a lead indicator of workplace bullying and harassment, job resources, psychological health and employee engagement. Accident Analysis & Prevention, 43(5), 1782-1793.
Lee, K., & Allen, N.J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognition. Journal of Applied Psychology, 87, 131-142.
Miao, R. T. (2011). Perceived organizational support, job satisfaction, task performance and organizational citizenship behavior in China. Journal of Behavioral and Applied Management, 12(2), 105-127
Miao, R., & Kim, H. G. (2010). Perceived organizational support, job satisfaction and employee performance: A Chinese empirical study. Journal of Service Science and Management, 3(02), 257-264
Muhammad, A. H. (2014). Perceived organizational support and organizational citizenship behavior: The case of Kuwait. International Journal of Business Administration, 5(3), 59-72.
Neves, P., & Eisenberger, R. (2012). Management communication and employee performance: The contribution of perceived organizational support. Human Performance, 25(5), 452-464.
Nimran, U. (2011). Relationships between individual characteristics of employees and organisational climate with organizational citizenship behaviour (OCB). Journal of Basic and Applied Scientific Research, 1(11), 2310-2313.
Organ, D. W. (1988). Organizational citizenship behaviour: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1997). Organizational citizenship behaviour: It's construct clean-uptime. Human Performance, 10, 85-97.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of them literature. Journal of Applied Psychology, 87(4), 698-714.
Tuckey, M. R., Bakker, A. B., & Dollard, M. F. (2012). Empowering leaders optimize working conditions for engagement: A multilevel study. Journal of Occupational Health Psychology, 17(1), 15-27.